Ionian and Aegean Island Holidays are part of that heritage. We love our islands, and are determined that their beauty, culture and tradition should not be changed irreversibly by inappropriate development. To this end, we have encouraged the sympathetic restoration of many of the old houses and villas and to fully support all initiatives that maintain this tradition.

It is equally important to us that the company should be very much a part of and contribute to the local economy to the benefit of all the islanders.

OUR OWNERS
The directors have many years experience in the travel industry, with all three totally committed to the development of sustainable tourism in these beautiful islands.
Tassos Matsukis, together with family Rowena, Anna and Alexandros, are known to hundreds of regular visitors to Fiskardo, Kefalonia. A Kefalonian, Tassos has run the Captain’s Cabin restaurant on the waterfront since 1977.
Dimitri Patrikios, also from an old Kefalonian family, established the popular Fiskardo travel agency, Pama Travel with Tassos in 1995, managing holiday accommodation and as local agent for British and European tour companies.
Barrie Neilson, a New Zealander by birth, but Greek by adoption, has run Sailing Holidays, operating flotilla and bareboat sailing based in and around the Greek Islands, for 30 years.

OUR SERVICE
We believe that people who book with Ionian Island Holidays will benefit from our experience, knowledge and the personal attention that we, as a small independent tour operator, can offer. When you contact our office in London, you will be speaking to an experienced and knowledgeable team who know the islands and the accommodation intimately.
To all our friends we thank you for your continued support, and, to all our new friends we thank you for the faith and trust that you have placed in us. We look forward to welcoming many of you back, and, for those who are choosing to travel with us for the first time, we hope that this brochure will be the start of a wonderful holiday.

AITO QUALITY CHARTER - Ionian and Aegean Island Holidays are members of AITO.
THE ASSOCIATION OF INDEPENDENT TOUR OPERATORS - AITO is the Association for independent and specialist holiday companies. Our members are usually owner-managed, strive to create high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.
EXCLUSIVE MEMBERSHIP
AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.
FINANCIAL SECURITY
AITO members are required to protect money paid by customers to the member for any holiday sold under the AITO logo and to comply with UK Government Regulations in this respect. Members submit details of their bonding and guarantee arrangements to the Association on a regular basis.
ACCURATE BROCHURES and WEB SITES
All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.
ACCURATE BROCHURES and WEB SITES
All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.
MONITORING STANDARDS
AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association.
RESPONSIBLE TOURISM
All members acknowledge the importance of AITO's Responsible Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating.
Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of a star. Ionian and Aegean Island Holidays have achieved 2 Star Responcible Tourism Status.
CUSTOMER RELATIONS
All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO's Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion.
To contact the Association visit www.aito.co.uk or call 020 8744 9280.

YOUR SECURITY
ATOL (Air Travel Organisers License 5853)
Ionian and Aegean Island Holidays are protected by the Air Travel Organisers License through the Civil Aviation Authority. This means that Ionian and Aegean Island Holidays provides you with complete financial protection. For further info visit www.atol.org.uk or phone 020 7453 6424.

ABTA (The Association of British Travel Agents, ABTA W5804)
We are a Member of ABTA with membership number W5804. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.
For further information about ABTA, the Code of Conduct and the arbitration scheme available to you, or If you have a complaint, contact: ABTA, 30 Park Street,London, SE1 9EQ or www.abta.com.