As a responsible specialist tour operator we endeavour to protect our clients with complete security and peace of mind before, during and after they holiday with us. Our holiday packages are fully bonded with ATOL, we are also a member of ABTA and our code of conduct, our ethics and environmental impact are constantly monitored through our membership of AITO. ATOL - AIR TRAVEL ORGANISERS LICENSE, MEMBERSHIP NO. 5853 Ionian and Aegean Island Holidays are protected by the Air Travel Organisers License through the Civil Aviation Authority. This means that Ionian and Aegean Island Holidays provides you with complete financial protection. For further info visit www.atol.org.uk or phone 020 7453 6424. ABTA - THE ASSOCIATION OF BRITSH TRAVEL AGENTS, ABTA W5804 We are a Member of ABTA with membership number W5804. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you, or If you have a complaint, contact: ABTA, 30 Park Street,London, SE1 9EQ or www.abta.com. AITO - THE ASSOCIATION OF INDEPENDENT TOUR OPERATORS AITO is the Association for independent and specialist holiday companies. Our members are usually owner-managed, strive to create high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating. Ionian and Aegean Island Holidays are members of AITO. THE AITO QUALITY CHARTER EXCLUSIVE MEMBERSHIP AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct. FINANCIAL SECURITY AITO members are required to protect money paid by customers to the member for any holiday sold under the AITO logo and to comply with UK Government Regulations in this respect. Members submit details of their bonding and guarantee arrangements to the Association on a regular basis. ACCURATE BROCHURES and WEB SITES All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered. ACCURATE BROCHURES and WEB SITES All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards. MONITORING STANDARDS AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association. RESPONSIBLE TOURISM All members acknowledge the importance of AITO's Responsible Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of a star. Ionian and Aegean Island Holidays have achieved 2 Star Responcible Tourism Status. CUSTOMER RELATIONS All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO's Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion. To contact the Association visit www.aito.co.uk or call 020 8744 9280.