RESERVATIONS: 020 8459 0777

MORE INFORMATION

We hope that so far our brochure has given you a clear picture of the type of holidays, service and properties we offer. We are always happy to answer any detailed and specific questions you may have. Our friendly and knowledgeable team have firsthand experience of all our locations and if there is anything they can’t answer personally they will certainly know someone who can!

OUR OFFICE HOURS ARE:

Monday to Friday: 09.00 - 18.00 Saturday: 09.30 - 16.00 Sunday: 10.30 - 15.00 (January to October) You can contact us on 020 8459 0777 Or email us at mail@ionianislandholidays.com

TRAVEL AGENTS

We are affiliated to independent travel agents many of which are AITO specialist agents. All our preferred agents are fully bonded with ABTA and deal directly with us so you are assured of receiving the same specialist information as you would if you had called us direct. Please ask us if your local agent is affiliated to us.

MAKING A BOOKING

Telephone: If you are looking for a much more personalised service when you have decided on your preferred dates and location, just call us and we will give you our specialist advice and make the necessary reservations, subject of course to availability.
Internet: You are now able to book online 24 hours a day by going onto our website: www.ionianislandholidays.com

Your holiday can be booked from start to finish, by checking live availability and the prices, to actually booking your trip and then paying for the holiday on our secure website.

In order to confirm the booking we require a non refundable deposit of £150 per person, plus any relevant insurance premium. The full balance is payable if you are booking within 8 weeks of travel.

We accept most major cards, however credit cards attract a 2% charge. If you wish to make your payments by cheque or balance transfer we allow 5 working days for its receipt but the booking is deemed to be confirmed.

Please make sure you read all the booking conditions before booking, as per pages 174 and 175 or on our website. The conditions apply to your holiday from the time you make the reservation.

WHAT HAPPENS NEXT?

Once we have taken your deposit we will issue a confirmation invoice, please check this thoroughly when you receive it. If there are any errors or omissions please tell us immediately as any changes made at a later date may incur amendment fees. Your confirmation acts both as your contract and final invoice, so please make a note in your diary of the date that your balance is due.
Travel documents will be sent approximately two weeks before departure.

WHAT IS INCLUDED IN OUR PRICES?

 

REWARDING OUR LOYAL CLIENTS

To show our appreciation to returning guests, we offer an additional 5% loyalty discount off any holiday with Ionian & Aegean Island Holidays!

Plus, when you book two holidays with us in the same season, we will reduce the cost of your second holiday by 15%.*

*15% Applicable to full brochure priced holidays only.

WHAT COSTS ARE YOU RESPONSIBLE FOR?

ARE THERE ANY PROPERTIES AVAILABLE FOR SINGLE TRAVELLERS?

We are able to accommodate single travellers in many of our self-catering studios and hotels. All our rooms are either twins or doubles, capable of sleeping at least two people, so there will be an under occupancy supplement. In some properties at certain times of the year (especially in low and mid season) the supplement may be minimal, so please ask us for a quotation.

WHEN IS THE BEST TIME FOR YOU TO TRAVEL?

For those not tied to specific holiday dates, it is worth considering the seasonal differences.

Weather information is to be taken only as a guide as weather patterns everywhere, have become more and more unpredictable.

CAN YOU CHOOSE A LONGER STAY?

It is sometimes possible for us to arrange a stay that is in excess of two weeks. This is very much subject to flight availability and may attract further supplements. Please ask us for availability and a quotation.

WHAT ITEMS OF CLOTHING AND OTHER ITEMS SHOULD YOU TAKE?

Light summer clothing and of course, swimwear. Although bath towels are provided in each accommodation, they tend to be smaller than standard, so if you have any concerns please bring your own.

Other recommended items are your drivers licence, Credit/Debit cards, a small torch and a continental plug adaptor. In the early and late seasons an item of warm clothing is recommended. Most requirements can be purchased locally but you may find them more expensive than at home.

Please note: Beach towels are not provided.

WHAT SHOULD YOU EXPECT FROM YOUR ACCOMMODATION?

Our properties are chosen primarily for their location and appeal. Our self-catering properties are all equipped with linen and bath towels (except beach towels).

Maid service is provided on arrivals day and midweek (unless specified), linen and towels are changed on these days.

All our self-catering properties are equipped, for the maximum occupancy, with sufficient crockery, cutlery, glassware and utensils suitable for preparing simple meals. Kitchen facilities in our selfcatering accommodation normally include ovens, but not always washing machines or dishwashers, however there are some exceptions and details are given in the individual property descriptions. Irons, ironing boards and hairdryers are also not the norm.

Some of our properties have solar power so water may be tepid rather than piping hot, especially in the early mornings and at night, but most do have an electrical backup system.

All our self-catering accommodation without air conditioning will be provided with fans. Extra fans can be requested at the time of booking.

Our brochure is prepared and the photographs taken well in advance so some of the décor and facilities may well have been updated or changed. It is also difficult to describe and photograph each individual apartment so whilst all the main facilities will be common, the layout and furnishings may differ slightly.

Maintenance and repairs may need to be undertaken from time to time. In order to keep properties up to the standards we require our staff may make regular health, safety and quality control checks, so expect visits to the properties during your stay. If you do not wish to be disturbed, please discuss this with your representative. You are responsible for any breakages or damages caused by you or any member of your party during your stay in the accommodation. It is your responsibility to leave the property as you found it. You should advise your local representative prior to departure so that they can organise repairs or replacements as to not inconvenience incoming guests.

Please take time to read our ‘Things to do before you go’ booklet, which is included with your travel documents. It will go some way to enhance your Greek holiday experience and make your stay more enjoyable.

INTERNET AND WIFI

If an accommodation has internet access this is usually mentioned in the description. In most cases connections are sufficient for checking emails and light web browsing. Bandwidth restrictions may apply if the connections are used for downloading large files or streaming video content. WiFi is available in most villages and many local cafés also advertise free connections. Please note we cannot guarantee WiFi availability as this is dependent on local ISPs, technical issues etc. This facility does not form part of our contract with you.

WHAT SHOULD YOU EXPECT FROM YOUR SURROUNDINGS?

Our destinations and properties are all chosen to give you a relaxing but authentic Ionian Island holiday. Many of our properties are in beautiful rural areas where you can enjoy the sights and sounds of the local indigenous wildlife. In some properties you will be staying within the local community, so their way of life should not only be observed and enjoyed but also respected.

It should also be remembered that, although we make every effort to provide all the facilities you would expect from your holiday, you are on a Mediterranean island and it is possible that from time to time you may experience such things as a temporary power cut or water shortage.

In low season and on Public Holidays, some of the public facilities may not be available. Also during local festivals villages that are normally peaceful may be transformed. Sadly, there are no seasonal building restrictions on most of the Islands and we have no control over such matters, but we will endeavour to keep track of any planned long-term construction and withdraw any properties should they be affected. Any short-term local ‘DIY’ (such as low level building works) activities are, however, totally beyond our control. We also have no control over the opening and closing of local businesses such as cafés and tavernas at anytime during the season, property information relating to this information should be used as a guideline only.

WHAT SHOULD YOU EXPECT IN YOUR WELCOME PACK?

We are committed to making your stay in the islands as comfortable as possible. Many properties are in secluded locations and even though you may arrive at a reasonable time you may not have had the opportunity to shop and obtain basic provisions. For this reason we provide a basic food pack in all self-catered accommodation.

The Welcome Pack: This pack may consist of bread, butter, milk, jam, tea, coffee, sugar, biscuits, crisps, savoury snacks, soft drinks, juice, mineral water and a bottle of wine. (or similar items depending on local supplies).

IN ORDER TO SUPPORT THE LOCAL COMMUNITY ALL THE PRODUCTS ARE EITHER BOUGHT OR PRODUCED LOCALLY.

WHAT LOCAL SUPPORT IS THERE?

We have our own representatives based in each destination with offices in Fiskardo (Kefalonia), Vathy (Ithaka), Nidri (Lefkada), Gaios (Paxos), Corfu Town, Volos (Pelion), Skiathos Town and Skopelos Town. Our representatives will welcome you at the airport and ensure your efficient transfer to your accommodation. They will also assist you in arranging car hire and any excursions you may require.

They will endeavour to visit you at least twice during your stay, if you so wish, and will be available to offer friendly advice and guidance in order for you to make the most of your stay. Should you encounter any difficulties, they are just a telephone call away and have the local contacts needed to solve any problems.

If you are not happy with any aspect of your holiday please do not wait until you get home to tell us. Advising our local representative can help resolve most problems.

JUST HOW INDEPENDENT YOU WOULD LIKE TO BE IS ENTIRELY UP TO YOU, BUT WE WILL BE THERE SHOULD YOU NEED US. OUR REPRESENTATIVES ARE NOT PAID COMMISSION, THEY ARE ON HAND TO PROVIDE IMPARTIAL ADVICE WHERE IT IS NEEDED.

OUR INVOLVEMENT IN SUSTAINABLE TOURISM

We are committed to the conservation and preservation of the natural environment. With strong local connections, we feel we have a moral responsibility towards the environment and the local community.

SUPPORT FOR THE ECONOMY OF THE LOCAL COMMUNITY

We support small scale agriculture and local crafts of the local community, introducing you to the products and services available locally, from traditional wine and olive oil producers to honey farmers.

PROVIDING PRACTICAL SUPPORT FOR LOCAL INITIATIVES

We support and sponsor initiatives that seek to maintain the natural beauty of our region, including regular beach cleaning, footpath clearance and management of the wildlife.

INCREASING CLIENT AWARENESS AND INVOLVEMENT IN LOCAL ISSUES

You may only have a short time to spend in this region, but we realise that this has an important part to play in ensuring that the qualities that attracted you to the area in the first place are preserved.

WORKING CLOSELY WITH OWNERS AND LOCAL PLANNING AUTHORITIES

We encourage appropriate future development and share a mutual responsibility towards maintaining the natural beauty of our surroundings and to ensure appropriate future development.

Ionian & Aegean Island Holidays is managed by a team who are largely native to the Ionian Islands, giving us a unique opportunity to play a major part in the development of sustainable tourism.

WHAT ABOUT CHILDREN AND INFANTS?

Children are defined as being between the ages of 2 and 16 on the return date. Infants must be aged under 2 on your return date. We offer reductions for children on almost all our holidays. Where applicable we also supply extra child car seats and booster seats without charge (please request at the time of booking).

WHAT ABOUT ANY SPECIAL REQUESTS OR MEDICAL PROBLEMS?

Please advise us of any special requests at the time of booking. Whilst we will endeavour, wherever possible, to meet or pass onto suppliers any reasonable special requests, we cannot always guarantee that they will be fulfilled. If you or any member of your party has any medical condition or disability that may affect your holiday, it is vital that you tell us before you confirm your booking so that we can advise as to the suitability of the chosen accommodation.

HEALTH AND SAFETY

Please read the property book provided and liaise with your representative, particularly if you are travelling with children. If staying in a larger property or hotel, please ensure that on arrival you are aware of the safety and evacuation procedures so that you are prepared in the unlikely event of an emergency.

IF I TRAVEL TWICE IN 2015 WILL I RECEIVE A DISCOUNT?

If you decide to book two holidays with us in 2015 we will reduce the cost of your second holiday by 15% off the full brochure price of your holiday (Restrictions apply to hotels and already discounted holidays).

YOUR PROTECTION AND SECURITY

Ionian & Aegean Island Holidays is protected by the Air Travel Organisers License through the Civil Aviation Authority (ATOL 5853). We are also a member of the Association of British Travel Agents (ABTA W5804) and members of AITO, the Association of Independent Tour Operators. This means that Ionian Island Holidays provides you with complete financial protection.

WHAT PASSPORT, VISA & HEALTH REQUIREMENTS ARE THERE?

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Voted 'Best Holiday Company to Hellenic Europe' at the British Travel Awards
2011, 2012, 2013 & 2014
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For your protection and total peace of mind, all of our holidays are fully protected through our ATOL, AITO, and ABTA bonding. The air holidays advertised are ATOL protected by the Civil Aviation Authority. Our ATOL number is 5853. Protection extends primarily to guests who book and pay in the United Kingdom.
ABTA number W5804. ABTA helps members and their customers by providing schemes of financial protection and a course of redress if something goes wrong.
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© Ionian Island Holidays Limited 2012. All rights reserved. Registered in England & Wales: 04352657
Registered address: Ionian & Aegean Island Holidays Limited, Olympia House, Armitage Road, London NW11 8RQ. Tel: 020 8459 0777